Optimizing Fulfillment – Part 3: Perception is Reality
Our reliance on reviews proves perception is reality. We rely on someone else’s perception (perfect strangers no less) to shape our opinions and reality of a product and convince us to buy or not to buy. Unfortunately, the delivery experience gets rolled up into the brand identity. So how do you make sure the delivery […]
Optimizing Fulfillment – Part 2: Become a Master of Returns
It’s not only about what’s going out. It’s also about how you handle what might be coming back in. The average ecommerce returns rate lands around 30%…don’t let failed reverse logistics be your demise. Understand your customers’ expectations 79% of consumers want free shipping With shipping rates at an all-time high, you may need to […]
Optimizing Fulfillment – Part 1: Technology & Automation
Investing in warehouse technology is spending money to save money (and make money). But, doing so can be overwhelming if distribution and fulfillment aren’t your primary focus. Let’s look at ways fulfillment providers are keeping up with the speed of ecommerce. Less steps, less touches Automation in fulfillment isn’t meant to eliminate jobs, it’s to […]
Does Your Order Fulfillment Complement Your Omni-channel Strategy?
Now more than ever, brands, merchants and retailers are being forced to adapt to a world where customers buy their products from a variety of channels — online storefront, marketplaces and in-store — depending on their needs. One thing is for sure, the preference for online shopping continues to grow. Consumer online spending grew 14.2% […]
eCommerce Fulfillment Solutions for the Food & Beverage Industry
eCommerce for Food & Beverage Who would have thought food and beverage brands would need to navigate the waters of direct-to-consumer (D2C) ecommerce fulfillment? We can thank the pandemic for so many shifts in our behavior and online grocery shopping is definitely one of them. According to a 2021 Coresight Research study, 60% of U.S. consumers were […]
How a 3PL Can Help You Expand Your Omni-Channel Strategy
Omni-Channel Strategy Omni-channel success requires a strategy that leverages technology and partner networks. Whether you build this with an in-house fulfillment infrastructure or outsource to a 3PL, you’ll quickly realize the growth potential with a holistic solution that feeds all channels. “Fulfillment is no longer just pick, pack and ship. The technology and automation to […]